Frequently Asked Questions
Placing an Order
As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.
If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:
- Our emails might be going to your junk or spam folder
- There might have been a misspelling when you entered your email address during checkout
- Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.
To be on the safe side, we encourage our customers to provide an alternate email to info@warmfires.co.uk
We check with our warehouse or suppliers to make sure that your item(s) are available and can be dispatched.
Absolutely. WARMFIRES strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.
Deliveries
We currently sell products in the United Kingdom. Now we do not offer worldwide shipping.
No sorry, currently we only deliver within the United Kingdom.
Usually within 1 to 2 business days of processing your order.
Usually 2-4 business days, however, some larger items can take longer.
Unfortunately not, we cannot deliver to PO Boxes.